Frequently Asked Questions

Seat numbers will be confirmed on your travel documents and take into account as far as possible when your booking was made and any special requests given at the time of booking.

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Providing it was clearly noted at the time of booking we will do our very best to comply with your special request, but regret that no guarantees can be given.

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Full details must have been given in writing at the time of booking. We have a procedure in place whereby such information is assessed with regards to the holiday. We can only act on the information given though if we feel the need to check anything we will have contacted you before confirming the holiday. Any requests in light of a dietary requirement, medical condition or disability will be prioritised, but we regret that no guarantees can be given. If you have purchased our insurance please read the policy carefully to ensure it meets your requirements. We also suggest you make yourself known to the coach driver and the hotel staff should you need any assistance during your holiday.

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Balance payments are due 4 weeks before the departure date. The exact date will be given towards the bottom of your confirmation. No reminders or receipts are sent.

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Travel insurance is compulsory if travelling in Europe, but not in the UK. In any case we strongly recommend you take out the insurance cover we offer and you take the insurance policy with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you are not happy with the cover we offer we will, providing you let us know within 10 days of the date of issue of the policy, refund the premium. Alternatively a copy of the policy is available on request.

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Our itineries, and brochures, are produced many months in advance so occasionally we may have to make changes which we will notify you of in line with section 11 of the booking conditions.

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We must be notified in writing by the person who confirmed the booking. Once this is received we will, providing payments are up to date, send you a cancellation invoice. All insurance claims must be made with the insurance company direct. For each cancellation you are liable to pay cancellation fees – please refer to section 9 of the booking conditions for further information.

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Yes, providing we are notified in writing by the person who made the initial booking not less than 14 days before the departure date. We charge an amendment fee of £20 per person which must be paid before the transfer can be made. If we are notified within 14 days before the departure date then full cancellation charges will apply.

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We regret that we do not allow this.

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Should you wish to make any alterations, such as a change of departure point, you must notify us in writing as soon as possible. We charge an amendment fee of £10 for each alteration which must be paid before an amendment can be made.

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We have to wait until the majority of passengers have booked before we can calculate the exact coach route and produce a time table. We start working on this around 2 weeks before the departure date following which your joining instructions with exact times will be sent to you. An estimated time will be given for your arrival time back. Any times given prior to this are for guidance purposes only and subject to change.

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Due to space restrictions for coach travel we ask that you restrict luggage to one medium sized suitcase per person weighing a maximum of 18kgs, plus light hand luggage. Please ensure baggage is clearly marked, labels will be sent with your travel documents. We advise you supervise your luggage when it is loaded/unloaded as neither tour operator or supplier are responsible for lost or stolen luggage.

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For long journeys we always contract coaches with toilets and drink facilities. Coaches used on shorter breaks or transfers may not always have these facilities but they will be comfortable. On some occasions taxis or mini buses may be used for part of the journey. Smoking and/or drinking alcohol is NOT permitted on any of the vehicles operating our holidays.

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Occasionally departure points may be included in addition to those listed in the brochure which will be taken into account when we produce the departure times. Exactly how long you are on the coach will depend on the itinerary. Regions for the itinerary and the hotel are given in the brochure to give you an idea. When and where the coach stops for breaks is up to the driver. We do ask that they make regular stops for your comfort, which is usually every 3 to 4 hours approximately, but for longer journeys we would advise you to take refreshments with you, particularly if you have a medical condition or special diet to follow.

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A description of the hotel and its location is given on the tour information page of the holiday you are thinking of booking. For our more popular holidays, when we operate many coaches, we do not allocate the hotels at the time the brochure is produced therefore we cannot name the hotel. However we do state the location. Please ensure you are aware of the possible locations which your hotel may be situated in, as this may be different to the tours destinations. We will provide the hotel address and telephone number on your travel documents. Please note that some hotels also cater for other groups such as weddings and Christmas parties.

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A description of the hotel bedrooms and facilities is given within the hotel description. The rooms are grouped in 3 different types – single, tw/dbl (twin/double) and triple. Please note: for triple rooms the majority of hotels provide a double bed and a Z bed. In any case if you have a preference for a type of bed then please advise us as soon as possible so we can check with the relevant hotel.

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A complaint can be submitted to us by writing to our Quality Assurance team or by calling our Reservations staff who will be happy to listen. We aim to respond to all complaints within 21 days of submission.

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Please write to us at the earliest possible stage and we will cancel the booking accordingly. Please refer to the booking conditions for the relevant cancellation charges.

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Your joining instructions and luggage labels will be sent to you by first class post approximately 7 to 10 days before the departure date of your holiday. For tours that include a ticket to an event, the tickets will be sent to the coach company for the coach driver to hand out.

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